Chat with us, powered by LiveChat

Shop – Return policy

  /  Shop – Return policy

RETURN POLICY

Last updated 2020-05-31

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

RETURN PROCESS

You must announce that you want to return your purchase. The message should be sent to us box@xprvisual.com. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear. You should return the products to us immediately and within 14 days of the cancellation notice.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging. In the amount of the refund, we reserve the right to deduct a sum corresponding to the reduction in value compared to the original value of the product for used or damaged product. To return an item, place the item securely in its original packaging and mail your return to the following address:

XPR Visual
Liendenhof 215
1108 HN Amsterdam
The Netherlands

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
The right of withdrawal does not apply to: Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Products that have the nature of sealed sound or image recording and where the seal has been broken by you.
Custom made product, which has been specially tailored for you or has a personal touch to your wishes.
Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
Goods that can deteriorate quickly, such as food.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+31 85 06 06 266

0